Hiver AI is an advanced suite of tools crafted to enhance email management within customer support teams, making it easier to streamline workflows and improve service quality. Designed specifically for customer support, Hiver AI includes features such as the AI Summarizer, which condenses long email threads to maintain key context during agent handoffs and escalation handling, allowing faster resolutions and preserving critical information. Another component, Harvey AI, assists agents by recommending suitable email templates based on customer inquiries, enabling quicker, more personalized responses.
Additionally, Hiver AI automates the closure of low-priority emails, freeing agents to address more pressing issues. For supervisors, Hiver AI provides clear insights into complex email threads, allowing team leaders to make quick, informed decisions and track escalations effectively. By integrating these AI-driven features, Hiver AI elevates customer support efficiency, reduces response time, and boosts overall customer satisfaction.
