Tidio Copilot – Free AI Assistant for Customer Support Teams

Tidio Copilot is a free Chrome extension that suggests accurate, on-brand replies inside your existing helpdesk. It automates repetitive responses across chat and email—helping teams reduce workload without switching platforms.

Tidio Key Features

  • AI-generated reply suggestions inside your helpdesk
  • Works with Zendesk, Intercom, Gorgias, and Gmail
  • Automates up to 30% of support responses
  • Custom knowledge base (website content & FAQs)
  • Real-time conversation analysis
  • Product recommendations & pricing calculations
  • Business policy response suggestions
  • Chrome extension overlay (no migration required)
  • Enterprise-grade security (GDPR & CCPA compliant)
  • Completely free to use

How It Works?

  • Install the free Chrome extension
  • Create a free Tidio account
  • Add your knowledge base (FAQs, website content)
  • Use, edit, or ignore AI suggestions

Who Should Use This Tool?

  • Customer support agents
  • Ecommerce support teams
  • Helpdesk managers
  • SaaS support teams
  • Small businesses handling live chat & email
  • Teams using Zendesk, Intercom, Gorgias, or Gmail

What’s Unique?

Tidio Copilot integrates directly into your existing helpdesk as a Chrome extension—no platform migration required. It uses only your approved knowledge base to generate factual, on-brand responses, helping teams work faster while maintaining full control.